{"id":3264,"date":"2026-02-25T16:58:39","date_gmt":"2026-02-25T16:58:39","guid":{"rendered":"https:\/\/eduqa.pt\/?page_id=3264"},"modified":"2026-05-05T16:57:16","modified_gmt":"2026-05-05T16:57:16","slug":"balcao-digital","status":"publish","type":"page","link":"https:\/\/eduqa.pt\/en\/balcao-digital\/","title":{"rendered":"Digital Counter"},"content":{"rendered":"<section id=\"block_b9e20ec7fded21b0522ddc86a49be236\" class=\"content-block b-page-header --align-left --bg-white --color-black\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"info\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"title\">Digital Counter<\/h1>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-description\"><p>The Digital Helpdesk is the official contact channel for EduQA, IP. Here you can find answers to frequently asked questions or submit requests and clarifications using the available form.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/section>\n\t\n\n\n\t\t\t\t<section id=\"block_86e7f0d90ce30bfbeecbae6a38b05b45\" class=\"content-block b-accordion --bg-gray\">\n\n\t\t\t<div class=\"c-section-intro --align-center-desktop\">\n\t<div class=\"container\">\n\t\t\t\t\t<span class=\"caption\">FAQs<\/span>\t\t\t\t\t<h2 class=\"headline-1\">Frequently Asked Questions<\/h2>\t\t\t\t\t\t\t<div class=\"text c-description\"><p>In this section we have compiled answers to the most common questions about the creation of EduQA, IP and the transition process of the organizations that now comprise it.<\/p>\n<\/div>\t<\/div>\n<\/div>\n\n\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item\">\n\t\t\t\t\t\t\t\t<h3 class=\"accordion-toggle\">\n\t\t\t\t\t\t\t\t\t<button class=\"js-accordion-toggle\" aria-controls=\"sect-block_86e7f0d90ce30bfbeecbae6a38b05b45-1\" aria-expanded=\"false\" id=\"acc-block_86e7f0d90ce30bfbeecbae6a38b05b45-1\">1. What is EduQA, IP?<\/button>\n\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"sect-block_86e7f0d90ce30bfbeecbae6a38b05b45-1\" role=\"region\" aria-labelledby=\"acc-block_86e7f0d90ce30bfbeecbae6a38b05b45-1\">\n\t\t\t\t\t\t\t\t\t<div class=\"c-description\"><p>EduQA, IP is the public body responsible for the quality of education, curriculum development, and external assessment of learning in the Portuguese education system.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item\">\n\t\t\t\t\t\t\t\t<h3 class=\"accordion-toggle\">\n\t\t\t\t\t\t\t\t\t<button class=\"js-accordion-toggle\" aria-controls=\"sect-block_86e7f0d90ce30bfbeecbae6a38b05b45-2\" aria-expanded=\"false\" id=\"acc-block_86e7f0d90ce30bfbeecbae6a38b05b45-2\">2. Which entities were integrated into EduQA?<\/button>\n\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"sect-block_86e7f0d90ce30bfbeecbae6a38b05b45-2\" role=\"region\" aria-labelledby=\"acc-block_86e7f0d90ce30bfbeecbae6a38b05b45-2\">\n\t\t\t\t\t\t\t\t\t<div class=\"c-description\"><p>The responsibilities previously ensured by IAVE, DGE, ANQEP (within the scope of dual certification for young people and qualification for adults), the Mission Structure of the National Reading Plan, and the Coordinating Office of the School Libraries Network have been integrated into EduQA.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item\">\n\t\t\t\t\t\t\t\t<h3 class=\"accordion-toggle\">\n\t\t\t\t\t\t\t\t\t<button class=\"js-accordion-toggle\" aria-controls=\"sect-block_86e7f0d90ce30bfbeecbae6a38b05b45-3\" aria-expanded=\"false\" id=\"acc-block_86e7f0d90ce30bfbeecbae6a38b05b45-3\">3. How can I contact EduQA?<\/button>\n\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"sect-block_86e7f0d90ce30bfbeecbae6a38b05b45-3\" role=\"region\" aria-labelledby=\"acc-block_86e7f0d90ce30bfbeecbae6a38b05b45-3\">\n\t\t\t\t\t\t\t\t\t<div class=\"c-description\"><p>You can use the Digital Helpdesk on this website or send an email to <a href=\"mailto:&#x65;&#x64;&#x75;&#x71;&#x61;&#x40;&#x65;&#x64;&#x75;&#x71;&#x61;&#x2e;&#x70;&#x74;\"><strong>eduqa@eduqa.pt<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item\">\n\t\t\t\t\t\t\t\t<h3 class=\"accordion-toggle\">\n\t\t\t\t\t\t\t\t\t<button class=\"js-accordion-toggle\" aria-controls=\"sect-block_86e7f0d90ce30bfbeecbae6a38b05b45-4\" aria-expanded=\"false\" id=\"acc-block_86e7f0d90ce30bfbeecbae6a38b05b45-4\">4. Are the websites of the previous entities still active?<\/button>\n\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"sect-block_86e7f0d90ce30bfbeecbae6a38b05b45-4\" role=\"region\" aria-labelledby=\"acc-block_86e7f0d90ce30bfbeecbae6a38b05b45-4\">\n\t\t\t\t\t\t\t\t\t<div class=\"c-description\"><p>The websites of the previously existing entities will remain available during the transition period. However, EduQA, IP will become the entity responsible for their respective functions.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/section>\n\t\n\n\n\t\t\t\t<section id=\"block_89dfc46e501055ee4ae7092aa72f1a82\" class=\"content-block b-form --bg-white\">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"form-info\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"title\">Get in touch with<br \/>\r\nEduQA<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"description-title\">Contacts<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-description description-content\"><p><a href=\"mailto:&#x65;&#100;&#x75;q&#097;&#x40;e&#100;&#x75;&#113;&#x61;&#046;&#112;&#x74;\">eduqa@eduqa.pt<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"m-form\">\n\t\t\t\t\t\t<p class=\"required-fields\">Fields marked with (*) are required.<\/p>\n\t\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3274-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3274\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3264#wpcf7-f3274-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/3264#wpcf7-f3274-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3274\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3274-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-field\">\n  <label for=\"your-name\">Name*<\/label>\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"your-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your name...\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/div>\n\n<div class=\"form-field\">\n  <label for=\"your-email\">E-mail*<\/label>\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"your-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your email...\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/div>\n\n<div class=\"form-field\">\n  <label for=\"your-subject\">Subject*<\/label>\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"your-subject\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-subject\"><option value=\"\">Select an option<\/option><option value=\"Forma\u00e7\u00e3o\">Training<\/option><option value=\"Curr\u00edculo e Qualifica\u00e7\u00f5es\">Curriculum and Qualifications<\/option><option value=\"Avalia\u00e7\u00e3o Interna e Externa\">Internal and External Evaluation<\/option><option value=\"Inclus\u00e3o\">Inclusion<\/option><option value=\"Projetos e Programas Nacionais e Internacionais\">National and International Projects and Programs<\/option><\/select><\/span>\n<\/div>\n\n<div class=\"form-field\">\n  <label for=\"your-message\">Message*<\/label>\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"your-message\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Write your message here...\" name=\"your-message\"><\/textarea><\/span>\n<\/div>\n\n<div class=\"form-acceptance\">\n<div class=\"checkbox\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"gdpr-acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"gdpr-acceptance\" value=\"1\" id=\"gdpr-acceptance\" aria-invalid=\"false\"><span class=\"wpcf7-list-item-label\">I became aware of <a href=\"https:\/\/eduqa.pt\/en\/politica-de-privacidade\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<\/div>\n\n<div class=\"form-submit\">\n  <input class=\"wpcf7-form-control wpcf7-submit has-spinner c-button --brand js-form-submit\" type=\"submit\" value=\"Submit\" \/>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3264","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Balc\u00e3o Digital - EduQA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eduqa.pt\/en\/balcao-digital\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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